Reaction time and precision are the foundation of every courier company. SMS notifications about delivery let you stay in touch with the recipient at every stage — from dispatch all the way to handover. Text messages are read almost instantly, so an alert about the planned delivery time reaches people where email often gets lost. The SMS-fly platform lets you launch this channel immediately after registration, with no subscription and no hidden fees.
SMS for delivery companies is a proven operational tool: it reduces failed deliveries and relieves customer service. When the recipient knows the driver will arrive between 2:00 PM and 4:00 PM, they simply stay home — no need for an avis card and a second delivery attempt. SMS for courier companies, in turn, means a lower share of undelivered parcels and real savings on logistics. Online stores gain something else: a buyer who tracks their goods in real time contacts support less often and rates the purchase higher.
Automatic SMS for delivery work on a trigger basis — a status change in the system launches the right message without staff involvement. SMS about delivery status covers every important moment: order acceptance, order processing, courier dispatch, planned delivery time. After the parcel is handed over, the platform sends an SMS confirming delivery to both sides of the transaction. SMS notifications for customers about delivery cover in practice:
Thanks to this automation the recipient feels in control, and the company limits the volume of calls to the hotline.
SMS integration with delivery systems runs through an HTTPS-based API with JSON data exchange — regardless of whether the company uses its own WMS, a sales platform or shipping software. Connecting the SMS-fly gateway takes a few steps, and access is active immediately after registration. The service supports the SMPP protocol and sends up to 1000 messages per second, which makes it possible to handle even very large shipping volumes. An SMS to the customer about delivery can be triggered directly by events in the CRM or logistics software.
SMS templates let you keep a consistent communication style and care for brand image. In SMS-fly you build templates with dynamic fields — recipient name, parcel number, time window — which the service fills in with data at the moment of sending. Branding, that is sending messages with the company name instead of a number, increases sender recognition and trust in every notification.
Courier and delivery companies that use SMS notifications about delivery report fewer failed deliveries, a lower load on the hotline and better customer ratings. SMS-fly stands out with no subscription, a rate from 0.069 PLN per message and a personal account manager. After registration the first 3 alerts are free — you can try the platform in practice right away.